Refund and Returns Policy – GRABTOPIX

Effective Date: February 17, 2025

At GRABTOPIX, we take pride in delivering high-quality timepieces and ensuring customer satisfaction. If for any reason you are not fully satisfied with your purchase, we offer a hassle-free return and refund process. Please review our policy below for details.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

✔ The return request is made within 30 days of the delivery date.
✔ The item is unused, in its original condition, with all packaging, tags, and accessories included.
✔ Proof of purchase (order confirmation or receipt) is provided.
✔ The item is not listed as non-returnable (e.g., final sale items, customized watches).

2. How to Initiate a Return

To start a return, please follow these steps:

1️⃣ Contact our support team at contact@grabtopix.xyz with your order number and reason for return.
2️⃣ We will provide you with a return authorization (RA) number and instructions on how to ship the item back.
3️⃣ Securely package the product and send it to our return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive your returned item, our team will inspect it and process the refund within 5-7 business days.

✔ If approved, refunds will be issued to the original payment method used for the purchase.
✔ If rejected (due to signs of wear, missing components, or damage), we will notify you of the reason.

💡 Note: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item received).

4. Exchanges

We offer exchanges for defective or damaged items. If you receive a faulty product, please contact us within 7 days of delivery for an exchange.

✔ Exchanges are subject to stock availability. If the item is out of stock, you may opt for a refund or select another product of equal value.

5. Non-Returnable Items

Certain products are non-returnable, including:

❌ Final sale or clearance items
❌ Customized or engraved watches
❌ Items returned beyond the 30-day window
❌ Products showing signs of wear, misuse, or alteration

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

✔ Check your bank statement to confirm the refund has not been processed.
✔ Contact your credit card provider or bank, as it may take additional time to reflect in your account.
✔ If you still have concerns, reach out to contact@grabtopix.xyz for further assistance.

7. Contact Us

For any refund or return inquiries, please contact us:

📍 Address: 4565 West Virginia Avenue, North Greenbush, New York, United States
📞 Phone: 518-852-2720
📧 Email: contact@grabtopix.xyz
🌐 Website: https://grabtopix.xyz/

We appreciate your trust in GRABTOPIX and are committed to providing a seamless shopping experience.